Shipping Times

Filatori products vary in complexity and therefore have different production times. Below is an overview of the current production times for each product. Shipping times are not included, as they vary depending on the shipping service provider and are generally between 1 and 4 days. Any delays not known at the time of order confirmation are always communicated.

• Mako Cotton T-Shirt - 12-14 days

• Half-sleeve cotton/silk knitwear - 19-21 days

• Long-sleeve cotton/silk knitwear - 19-21 days

Our supply chain team is constantly analyzing all production processes in order to make Made to Order more fluid and efficient over time. In the future, we expect production times to be further compressed.

Shipping Methods

Filatori ships worldwide via express courier (DHL/UPS) to the address indicated by the customer at the time of order completion, and shipping times depend on the customer's location.

Below are the current shipping rates, divided by geographical areas:

Italy, through GLS express carrier, free for all orders, with transit times of 1-4 days.

All other local customs and handling fees are the responsibility of the customer. Customs and handling charges are borne by the customer, so it is advisable to check with local authorities about any potential fees before placing an order.

Order Status Monitoring

Customers can access the current status of their order on their user profile under "Orders," where they can also find the carrier name and tracking number to track their shipment. Customers are also updated via email throughout the entire production process.

I haven't received my order yet. What should I do?

In case of non-receipt or lack of update on the order status, the customer can:

• Check the order status by accessing their reserved area in the "Orders" section;

• Verify that the shipping address provided is correct;

• If the order status is "shipped," contact the designated courier;

For further assistance, please refer to the email address: hello@filatori.com.